Refund Policy
We want you to be completely satisfied with your purchase. Review our refund policy below.
Last updated: January 2025
Refund Eligibility
We offer refunds under the following conditions:
- Request made within 30 days of purchase
- Product or service has not been used or accessed extensively
- Valid proof of purchase is provided
- Item is in original condition (for physical products)
- Refund request includes a valid reason
Non-Refundable Items
The following items are not eligible for refunds:
- Digital products that have been downloaded or accessed
- Customized or personalized items
- Services that have been fully rendered
- Gift cards and promotional codes
- Items purchased during final sale events
- Subscription fees after the trial period
Refund Process
To request a refund, please follow these steps:
Contact Support
Email us at refunds@company.com with your order details
Provide Information
Include order number, purchase date, and reason for refund
Review Process
We will review your request within 2-3 business days
Refund Processing
Approved refunds are processed within 5-7 business days
Processing Times
Refund processing times vary by payment method:
Credit/Debit Cards
3-5 business days after approval
PayPal
1-2 business days after approval
Bank Transfer
5-7 business days after approval
Digital Wallets
1-3 business days after approval
Partial Refunds
In certain circumstances, we may offer partial refunds:
- Items returned after the standard return period
- Products showing signs of use or wear
- Services partially consumed or utilized
- Subscription cancellations mid-cycle (prorated refund)
- Damaged items that are still functional
Exchanges and Store Credit
As an alternative to refunds, we also offer:
Product Exchanges
Exchange for a different size, color, or model of equal value
Store Credit
Receive credit for future purchases, valid for 12 months
Shipping and Handling
Please note our shipping and handling policy for returns:
- Original shipping costs are non-refundable
- Return shipping costs are the customers responsibility
- We recommend using trackable shipping methods
- Items lost during return shipping are not our responsibility
- Free return shipping on defective or incorrect items
Contact Information
For refund requests or questions about our refund policy, please contact us:
Email: refunds@company.com
Phone: +1 (555) 123-4567
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Address: 123 Refund Street, Commerce City, CC 12345
Policy Updates
We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
Your continued use of our services after any changes constitutes acceptance of the updated policy.