Refund Policy

We want you to be completely satisfied with your purchase. Review our refund policy below.

Last updated: January 2025

Refund Eligibility

We offer refunds under the following conditions:

  • Request made within 30 days of purchase
  • Product or service has not been used or accessed extensively
  • Valid proof of purchase is provided
  • Item is in original condition (for physical products)
  • Refund request includes a valid reason

Non-Refundable Items

The following items are not eligible for refunds:

  • Digital products that have been downloaded or accessed
  • Customized or personalized items
  • Services that have been fully rendered
  • Gift cards and promotional codes
  • Items purchased during final sale events
  • Subscription fees after the trial period

Refund Process

To request a refund, please follow these steps:

1

Contact Support

Email us at refunds@company.com with your order details

2

Provide Information

Include order number, purchase date, and reason for refund

3

Review Process

We will review your request within 2-3 business days

4

Refund Processing

Approved refunds are processed within 5-7 business days

Processing Times

Refund processing times vary by payment method:

Credit/Debit Cards

3-5 business days after approval

PayPal

1-2 business days after approval

Bank Transfer

5-7 business days after approval

Digital Wallets

1-3 business days after approval

Partial Refunds

In certain circumstances, we may offer partial refunds:

  • Items returned after the standard return period
  • Products showing signs of use or wear
  • Services partially consumed or utilized
  • Subscription cancellations mid-cycle (prorated refund)
  • Damaged items that are still functional

Exchanges and Store Credit

As an alternative to refunds, we also offer:

Product Exchanges

Exchange for a different size, color, or model of equal value

Store Credit

Receive credit for future purchases, valid for 12 months

Shipping and Handling

Please note our shipping and handling policy for returns:

  • Original shipping costs are non-refundable
  • Return shipping costs are the customers responsibility
  • We recommend using trackable shipping methods
  • Items lost during return shipping are not our responsibility
  • Free return shipping on defective or incorrect items

Contact Information

For refund requests or questions about our refund policy, please contact us:

Email: refunds@company.com

Phone: +1 (555) 123-4567

Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Address: 123 Refund Street, Commerce City, CC 12345

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

At tcc, your mental well-being comes first whether you seek personal healing, professional growth, or a healthier workplace.

Contact

Phone: +8801601884887

Email: info@tccbd.org

House B/162, Road 23,
Mohakhali DOHS, Dhaka

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